An additional workshop to be run by Mike McGrath and Janice Lewis.
This year's event focused on the future of the British Library's document supply service, getting to know Customer Services personnel, and also featured the first ever public demonstration of their new Integrated Request Management Delivery System.
- Andy Appleyard, Barry Smith & Anthony Troman – The Future of the Document Supply Service/Integrated Request Management Delivery System (PDF file)
- Kate Ebdon, Jo Cox & David Clayforth – Customer Services: The Inside Story (PDF file)
You can also ask us questions through Facebook and Twitter, or maybe you want to start an informal discussion or debate with other colleagues.
The Forum for Interlending and Information Delivery (FIL) is an organisation for interlending and document supply personnel. It is run by a committee of elected members who are themselves involved in inter-library lending (ILL) and document supply. FIL was set up to enable library and information workers in this area to exchange ideas and views and also to raise the profile of this area of work nationally and internationally. FIL liaises with national bodies such as the BLDSC, CILIP and Conarls and raises areas of concern to ILL and document supply staff at national level. Membership of FIL is open to anyone involved in ILL & document supply. You can either join as a personal or institutional member.