Keynote Karen Blakeman: The future of search: technology, politics and humansRoxanne Grimmett: Workflows without barriers
Jo Cox: BL update
Ed Davidson: OCLC’s new ILL management system ‘Tipasa’ and UK ILL
Ben Watson & Matthias Werner: Accessibility and the opportunities for document delivery
Alison Dyer: Thinking outside of the box when sourcing documents
Eva Dann: Interlibrary Loans at Royal Holloway: Removing barriers
James Bennett: An update on the CLA’s document delivery and library services
James Shaw: The Bodleian Libraries: developing an online inter-loan request form
Katherine Hughes: Beyond ILL: meeting students’ needs with a purchase-on-demand project at York St John University
FIL committee: Workshop