Keynote Karen Blakeman: The future of search: technology, politics and humansRoxanne Grimmett: Workflows without barriers

Jo Cox: BL update

Ed Davidson: OCLC’s new ILL management system ‘Tipasa’ and UK ILL
Ben Watson & Matthias Werner: Accessibility and the opportunities for document delivery

Alison Dyer: Thinking outside of the box when sourcing documents

Eva Dann: Interlibrary Loans at Royal Holloway: Removing barriers

James Bennett: An update on the CLA’s document delivery and library services

James Shaw: The Bodleian Libraries: developing an online inter-loan request form

Katherine Hughes: Beyond ILL: meeting students’ needs with a purchase-on-demand project at York St John University
FIL committee: Workshop

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