Keeping Our Customers Satisfied? Interlending in Changing World
University of Worcester – City Centre Campus
25th-26th June 2012
All presentations are provided as PDF files where possible. Further presentations to follow..
Monday 25th June
Keynote Speech:
- Professor Derek Law (JISC Advanced Board Chair) Bridge Over Troubled Waters
Sessions:
- Ken Chad (Consultant) – Ebooks: Demand (Patron) Driven Acquisitions and the Challenge to Our Ideas of ILL and Collections
- Mark Kluzek (King’s College London) – Reshaping Interlending to meet Users Changing Needs at King’s College London
- Kate Ebdon (The British Library) & Anthony Troman (The British Library) –British Library Update and News
Tuesday 26th June
Keynote Speech:
- Anne Hannaford (Director of Information & Learning Services, University of Worcester) – The Hive: An Introduction
Sessions:
- Keith Trickey (Consultant) – How To Get On With Everyone and Workshop Handout
- Carol Giles (University of Exeter) – Online interlending: Recent Developments at the University of Exeter
- Marie Lancaster (Cardiff Metropolitan University) & Su Fagg (University of Worcester) – Marketing Interlending in Two New Universities: Cardiff Metropolitan University & University of Worcester and References
- Beth Hardy (University of Leeds) – Reviewing and Renewing Our Document Supply Service
- Laurence Bebbington (University of Aberdeen) – Document Supply and Interlending : Keeping it Legal
- Riz Zafar (The Christie NHS Foundation Trust, Manchester) – Inter-lending & Document Supply Trends in NHS North West Health Libraries 2003 -2011