We now have the presentations from the joint FIL/LIEM Workshop held at the David Wilson Library (University of Leicester) on the 3rd November 2011 available for viewing.
Focused on the future of the British Library’s document supply service, getting to Customer Services personnel, abd also feature the first ever public demonstration of the new British Library Document Supply Service.
- Andy Appleyard, Barry Smith & Anthony Troman – The Future of the Document Supply Service/Integrated Request Management Delivery System
- Kate Ebdon, Jo Cox & David Clayforth – Customer Services: The Inside Story