Friday 15th March 2013
British Library, Boston Spa

FIL’s ever popular annual interlending event

‘Are We There Yet? Document Delivery in Wales’
FIL Welsh Event
9th May 2012
Royal Welsh College of Music & Drama

The event was sponsored by CILIP Wales with support from the Kathleen Cooks FundKathleen Cooks was librarian of Llandudno from 1947 to 1973. She bequeathed a sum of money for the benefit of libraries and librarians in Wales, and the interest on the bequest is available annually to support projects and developments.
Friday 16th March 2012
British Library, Boston Spa

Our ever popular FIL@BLDSC event had a Health Libraries focus.


FIL/LIEM Workshop – Meeting the Challenge: Interlending for the Future
David Wilson Library, University of Leicester – 3rd November 2011

Co-hosted by the Forum for Interlending (FIL) and Libraries and Information East Midlands (LIEM) the workshop aimed to provide an opportunity to hear from key regional and national interlending staff and services about how they are meeting the challenge of delivery efficient and effective customer service.  There was also the opportunity to hear how the British Library and OCLC are working towards meeting similar goals.

FIL@BLDSC 18th March 2011

Focused on the future of the British Library’s document supply service, getting to Customer Services personnel, abd also feature the first ever public demonstration of the new British Library Document Supply Service.

Document Delivery Workshop 2010 – Moving On

MRC, Wales. 12 May 2010

FIL Document Supply Workshop
Wednesday 12th May 2010
MRC Wales-The Media Resource Centre, Llandrindod Wells

An Exchange of Experience Workshop
An opportunity to share good practice, discuss problems and network with like-minded colleagues from across Wales.

Following the successful inaugural workshop held in 2009 we got together again with inter-library loan practitioners who want to learn about current and future trends. This year we met in mid-Wales so that colleagues from across the country had the opportunity to attend and in response to feedback we had a mix of public and higher education library speakers.

CatCymru and Welsh ILLs: A Roundup of Recent Developments Alyson Tyler, CyMAL (PDF file, 297KB)
ILLs and SWAP Julie Clement & Grainne Forde, Swansea Public Library (PDF file, 128KB)
Strategies for supporting UK Research Communities through hard economic times: British Library Update May 2010 Peter Robinson (PDF file, 536KB) 

An Inside Look at the British Library Boston Spa

Our annual one day event FIL@BLDSC on Friday 19 March 2010. For the first time in several years tours of the British Library Boston Spa site were offered as part of this event, which was a great opportunity for new inter library loan staff to see how the British Library operates.

A Forum for Interlending event for Library Practitioners
Friday 19 March 2010
Speakers are from the British Library.

Strategies for supporting UK Research Communities through hard economic times (PDF file) Barry Smith, Head of Sales & Marketing
Introduction to Search Our Catalogue (PDF file) Mandy Stewart, Resource Discovery Research & Project Manager 

FIL at the British Library

London, November 2009

Graham Titley – chair, Forum for Interlending / Subject Librarian & Copyright Advisor, Charles Seale Hayne Library, University of Plymouth, and Peter Robinson – Customer Services Liaison Manager

Welcome and introduction (PDF file, 237 KB)
Andy Appleyard, Head of Document Delivery & Customer Services
What’s new from the British Library? (PDF file, 452 KB)
Barry Smith, Head of Sales & Marketing
Reading Rooms or Doc Supply? Mixing and matching BL services for the benefit of the customer
Jerry Shillito, Reader & Visitor Services Manager; Peter Robinson
British Library Newspapers: Accessing the Newspaper Collection / Moving the Newspaper Collection (PDF file, 2.19 MB)
Stewart Gillies, Information Services Manager, Newspaper Library
Using London libraries, 1:

The London Library: Past, Present and Future (PDF file, 1.24 MB)
Helen O’Neill, Head of Reader Services, The London Library
Using London libraries, 2: Transforming London’s libraries:

The role of interlending (PDF file, 408 KB)
Ben Taylor, Project Manager, LLCP
Overview of the London Library Change Programme (PDF file, 110 KB)
Abigail Moss, Development Manager, Museums Libraries Archives London
Introduction to Search our Catalogue (PDF file, 168 KB)
Frances Lill, Electronic Services Manager
Services for the Visually Impaired (for Readers and Remote Users) (PDF file, 1.11 MB)
Jason Murray, Humanities 2 Reading Room Manager
Services for the Visually Impaired:
Document Supply (PDF file, 50 KB)
Peter Robinson, Liaison Team Manager, Customer Services
Questions & Answers
Jerry Shillito
Graham Titley
Peter Robinson

Interlending Training Day

FIL joined with the South Western Regional Library Service (SWRLS) to provide a training day for inter library loan practitioners on 26th June at Exeter Central Library.

Developing Document Delivery in Wales – A time to collaborate

FIL Document Supply Workshop at The Library, University of Wales Institute Cardiff (UWIC), Thursday 14th May 2009


Our annual one day event FIL@BLDSC on Friday 6th March 2009.

Friday 6 March 2009

Welcome and introduction
Andy Appleyard, Head of Document Delivery & Customer Services (British Library)
What’s new from the British Library – 2009
Barry Smith, Head of Sales & Marketing (British library)
IRMDS (Integrated Request Management & Delivery System) update
Stephen Murray, Project Manager (British Library)
Building a sustainable document supply model for the future
Barry Smith
The UK Research Reserve
Samantha Tillett, Product Development Manager (British Library)
Electronic Theses On-line System (EThOS): opening access To UK theses
Anthony Troman, Product Development Manager (British Library)
Search our catalogue
Karen Cogan, Project Manager for Search Our Catalogue (British Library)
Introduction to digital signatures for library privilege
Sean Martin, Head of Architecture & Development, e-Strategy and Information Systems, (British Library)

Delegate list

Jenny Greene Bangor University
Susan Moody Brunel University
Jo-Ann Nash Brunel University
Iain McKay DCMT Library, Defence Academy UK
Caroline Drodge De Montfort University, Leicester
Samantha Emmott Department of Health, Leeds
Carmen Spiteri Department of Health, Leeds
Yvonne Osler Dundee University
John Dickson Falkirk Libraries
Ann Smith Heriot Watt University
Simon Green Hull City Libraries
Janice Lewis Imperial College, University of London
Andrew Buxton Institute of Development Studies, Brighton
Marian Hesketh Lancashire Library & Information Service
David Thompson Leeds College of Music
Debbie Morris Leeds Metropolitan University
Angela Griffiths Liverpool Hope University
Karen Paine London School of Economics
Gillian Titterton Manchester City Libraries
Sian Hughes Manchester Metropolitan University
Jacqui Boyle Manchester Metropolitan University
Robin Thomson Napier University
Judith Dennis National Coal Mining Museum
Daniel Barksby New College Durham
Christine Foster North Yorkshire County Libraries
Dorothy Atherton Nottingham Trent University
John Coen Open University
Paula Luckett Oxford Brookes University
Nik Hussin Queen Margaret University, Edinburgh
Kelly Marshall Senate House Library, University of London
Janice Broad Staffordshire University
Nina Kirk The Arts Institute, Bournemouth
Garret Cahill University College, Cork
Ellen Buck University College, Falmouth
Steve Alston University of Bath
Maria Introwicz University of Bradford
Martin Levy University of Bradford
Liz Jones University of Central lancashire
Andrea Burch University of Central lancashire
Karen Rufus University of Central lancashire
Tim Peacock University of Derby
Marjory Lobban University of Edinburgh
Serena Fredrick University of Edinburgh
Andrew Major University of Greenwich
Jim Kilmartin University of Hertfordshire
Lorraine Noel University of Huddersfield
Charlotte Mitton University of Huddersfield
Sarah Eden University of Hull
Jan Wilde University of Hull
Angela Faunch University of Kent
Matthew Barnes University of Lancaster
Linda Clark University of Leicester
Tania Rowlett University of Leicester
Lesley Butler University of Liverpool
Christine Scott University of Newcastle
Christine Dale University of Northampton
Genine O’Neill University of Northampton
Janet Taylor University of Northumbria
Sonia Cleghorn University of Northumbria
Lynda Sage University of Northumbria
Graham Titley University of Plymouth
Louise Wolland University of Plymouth
Maggie Leech University of Reading
Francine Binns University of Sheffield
Elaine Dean University of Sheffield
Jean Lees University of Sheffield
Linda Brady University of Southampton
Jane Moore University of Sunderland
Sally Hoadley University of Surrey
Julie Archibald University of Teesside
Pauline Blewitt University of Teesside
Helen Trollope University of Wales, Newport
Dawn Downes University of Winchester
Linda Thomas University of Wolverhampton
Margaret Dillon University of York
Mussie Kifle Westminster Libraries
Stuart Bentley York St John University
Thelma Goodman

All Change Please! Contemporary issues in Document Supply: What you need to know!

FIL/LIEM Document Supply Workshop
Thursday 8th January 2009
David Wilson Library, University of Leicester

Report of the SED Workshop (Linda Clark, Facilitator)


Most of the group use SED with Adobe Digital Editions (ADE) version 1.6 although some still use Adobe Reader versions 6 or 7. Not all supply SEDs direct to the end users (some print them off and send the paper copy out). This is due to a combination of factors:

because ADE 1.6 cannot be networked across an institution (but see lower)
end-users may have their own laptops / pcs but not the requisite software.
SED positives
Speed of delivery – avoids postal delays
Cost effective – no printing costs if supplied direct to the end user
Popular with more technology-proficient (younger?) academics
Can be accessed by users from home, allowing libraries to get documents to people based overseas
Document can be sent direct to end-user (provided they have the requisite software)

SED negatives
DRM can cause some problems – possible lack of knowledge on receiver’s part?
Could appear too technical – better/clearer instructions needed
ADE not networkable (but v.1.7 may offer this)
Users need to remember to close ADE after each download
Lack of specific technical support on site/campus
Difficult to ascertain nature of end-users’ problems if they are not IT-proficient
Lack of feedback as to whether SED received successfully by end-users

Cost of printing for end-users
Tips from British Library concerning Secure Electronic Delivery and Adobe
Close ADE via top left drop down menu NOT top right cross. If the latter is
done, next time a document is downloaded the one viewed last may appear again,
giving the impression that the item has been supplied twice.
When downloading a document you may see this message:
Downloading this eBook requires Adobe Acrobat eBook Reader version 2.2 or later
to be installed…. We did not detect this version of Adobe Acrobat e-book reader.
To download your document, scroll to the very bottom of that page
there is the sentence:

Under some circumstances, the required version of Acrobat eBook Reader may
already be installed even though we cannot….Acrobat eBook Reader version 2.2 or
later is installed on your computer, click here to download your eBooks.
If you click as instructed, your document should download provided you have the
correct Adobe software.
Clear out unwanted or expired documents on a regular basis, both in the Adobe
software and in the My Digital Editions and My EBooks folders in My Documents on your pc.
On your web browser, go to Tools, then Internet Options and clear out any
unwanted temporary internet pages, cookies etc on a regular basis.
Ring British Library Customer Services on 01937 546060 if you are still unable to
resolve difficulties.

Educating end-users
Consult SED FAQs on British Library web page
Download Test Document at the above web page if you encounter problems
Look at FAQs on Adobe web page
Clear, simple verbal and written instructions
SED clinics for staff/students
Important to mention access period to SEDs; offer alternative form of delivery if end-user likely to be away
Possible improvements/future developments
Would be useful to have more agreement between libraries on the use of digital signatures – would be helpful to discuss model strategies and policies
More flexible approach to DRMs by software providers

Tania Rowlett

Copyright and Course Pack Administrator
Document Supply
David Wilson Library
University of Leicester
University Road
Tel: 0116 252 2039

Peter Robinson
Customer Services
The British Library
Boston Spa
West Yorkshire
LS23 7BQ
Tel: 01937 546060



Friday 14th March 2008

John Rylands Library, Deansgate, Manchester

Wednesday 12th December, 2007

The John Rylands Library houses some of the most significant books and manuscripts ever produced. The magnificent neo-gothic building in Manchester’s city centre is a major visitor attraction as well as a research library of world renown. The collections include exquisite medieval illuminated manuscripts and examples of the earliest forms of modern printing including the Gutenberg Bible, as well as the personal papers of distinguished historical figures such as Elizabeth Gaskell, John Dalton and John Wesley.
Attendees were able to learn about the management of this unique stock from collections specialists, and enjoy a private view of collection items not currently on public display in a ‘Close Up’ session.

The event included a guided tour of this beautiful and fascinating building.
This Specialist Library Visit, including mid morning refreshments, was offered free to members of Libraries North West and the Forum for Inter Lending & Information Delivery.

‘A thoroughly enjoyable and informative visit, thank you for organising an excellent event’.

IDS Conference

Avril Patterson, from University College Dublin, represent FIL at the 10th Interlending and Document Supply (IDS) Conference, Singapore, 29-31 October, 2007.


Friday 16th March 2007


Friday 17th March 2006


Friday 31st October 2003