| Barbara Band | Keynote – Careers of the Future, Jobs of Tomorrow |
| Matthew Lambert | British Library Update – Copyright and the supply of e-chapters and scans of articles |
| Denise Jones | Bits and Bytes |
| Debs Jones-Davis | How we use Tipasa |
| Debbie Hicks | Reading Well and Reading Friends |
| Kerr Gardiner | Keynote – Analytics and ILL |
| Alex McIlroy | Delivering on the CLA Licence for Health and Social Care Bodies, Northern Ireland |
| Lucía Meijueiro Barros | Interlending at Manchester Metropolitan University: service review |
| Joanne Cox | British Library Update |
